The 4 Benefits Of Omni Channel Commerce | ETP Group
Omni Channel commerce involves a multichannel approach toward sales focusing on offering a seamless customer experience to customers whether they are shopping online via a mobile device, laptop or in an actual physical/brick-or-mortar store. 73% of all customers make use of multiple channels during their purchase journey. After collecting all possible information from several sources to support their purchase decision, they will decide on buying from a retailer. Omnichannel commerce operations aim at the overall customer experience and not the customer's individual experiences on different channels. Let's take a look at the four benefits of Omni Channel commerce: Optimized Customer Experience Around 9 out of 10 customers aim at having an omnichannel experience offering seamless service between communication methods. Today, the customer interaction channels are increasing, be it via social media platforms, emails, newsletters, mobile notifications, chatbot conversions or pers...